Evolving customer trends and rising competition from an array of digital players are pushing insurers to digitize quickly. Customers are increasingly turning to digital channels to fulfill a variety of needs, a trend that has only accelerated amid the COVID-19 pandemic. And the direct insurers in the market—insurtechs, digital insurance attackers, and even large tech platforms—have several advantages over more traditional insurers, such as their ability to scale quickly, launch products fast, and employ top tech talent.
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04 Dec 2020