COVID-19 has changed many things in the insurance industry. Seemingly overnight everyone is working from home and the companies with the best digital customer experiences have the advantage.
Yet, commercial lines insurance has a long way to go when it comes to digital transformation. Services like instant quoting and binding, on-demand access to policy information and mobile claims are all features that can improve the insurance customer experience, but they haven’t all received enough attention when it comes to creating an excellent digital experience.
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14 Sep 2020