As the COVID-19 crisis evolves, it will continue to affect insurance distribution around the world. Insurers can prepare by building a strategy focused on near- and long-term implications.
The COVID-19 pandemic is profoundly affecting how people engage with one another across industries and geographies. Physical distancing and other quarantine measures have shifted activities once considered critical to have in person to digital and remote channels. This change is projected to affect insurance distribution—both in the near term, as physical distancing measures continue, and in the longer term. Society’s relationship with technology and remote interactions is continuously evolving and accelerating as we move toward the “next normal.”
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12 Jun 2020